Shipping Policy

Domestic Shipping Policy

Shipment processing time

 

All orders are processed within 1 to 2 business days. 

 

Shipments or deliveries will not occur on holidays.  If we are experiencing a high volume of orders, we will do our best to process your order as soon as possible.

Shipping rates and delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

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Expedited Parcel

5 business days

$15.00

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Xpresspost

2 business days

$20.00

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International Shipping Policy

Shipment processing time

 

All orders are processed within 1 to 2 business days. 

 

Shipments or deliveries will not occur on holidays.  If we are experiencing a high volume of orders, we will do our best to process your order as soon as possible.

Shipping rates and delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.

​

International Parcel

5 business days

$25.00​

 

Shipment confirmation and order tracking

Once your order has been place, customers will receive a shipment confirmation and tracking number within 1 to 2 business days.

Customs, duties, and taxes

French Frog Soaps is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

French Frog Soaps is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim at frenchfrogsoaps@outlook.com  Please save all packaging material and damaged goods before filing a claim.